Returns and Refunds
If you are unsatisfied with your product for any reason, you have 60 days from the date of purchase to return it and request a refund. Below are the terms for returns of any product purchased on www.fsugarpro.com:
Step 1:
A return authorization must be requested and approved within 60 days of your purchase date. To receive an RMA (Return Merchandise Authorization), please contact us at contact@fsugarpro.com.
Step 2:
Return the item and email us back with the tracking number so we can track your return. You will have to pay for shipping . You must return the product to the address provided within 14 days of receipt.
Step 3:
To be eligible for a refund, returned product(s) must be in good physical condition (not physically broken or damaged). All products, whether opened or unopened, must be returned with all accessories originally included in your purchase.
Return Address:
19655 E 35th Dr #100 Aurora, CO 80011, USA
Step 4:
Once we receive and inspect your return, we will send you an email notification. If approved, your refund will be processed, and a credit will be applied to your original payment method within a few days.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Some health and personal care items
Note: Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Items not in their original condition, damaged, or missing parts not due to our error
- Items returned more than 60 days after purchase
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card company – it may take time before your refund is officially posted.
- Contact your bank – processing times may delay the refund.
If you have done all of this and still have not received your refund, please contact us at contact@fsugarpro.com.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
Still Have Questions?
Contact our customer service team at contact@fsugarpro.com.